Privacy Policy

Last updated: May 2026

1. Introduction

BookAFix ("we", "our", "us") is committed to protecting your personal information and your right to privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our platform.

2. Information We Collect

Personal Information

  • Name, email address, phone number
  • Physical address and location data
  • Payment information (processed securely via Paystack)
  • Identity documents (for provider verification)
  • Profile photos

Usage Information

  • Device information and IP address
  • Booking history and service preferences
  • Communication records between clients and providers
  • Reviews and ratings

3. How We Use Your Information

  • To facilitate service bookings between clients and providers
  • To process payments securely
  • To verify provider identities and qualifications
  • To send notifications about bookings and account activity
  • To improve our platform and services
  • To comply with legal obligations

4. Information Sharing

We share your information only in the following circumstances:

  • Between clients and providers: Contact details and booking information necessary to complete a service
  • Payment processors: Paystack processes all payments; we do not store full card details
  • Legal requirements: When required by law or to protect our rights

5. Data Security

We implement appropriate technical and organisational measures to protect your personal information, including encryption, access controls, and secure data storage.

6. Data Retention

We retain your personal information for as long as your account is active or as needed to provide services. You may request deletion of your account and associated data at any time.

7. Your Rights

Under South African law (POPIA), you have the right to:

  • Access your personal information
  • Correct inaccurate information
  • Request deletion of your information
  • Object to processing of your information
  • Lodge a complaint with the Information Regulator

8. Cookies

We use essential cookies to maintain your session and preferences. No third-party tracking cookies are used without your consent.

9. Contact Us

For privacy-related enquiries, contact our Information Officer:

  • Email: privacy@bookafix.co.za
  • Address: Johannesburg, South Africa